Frequently asked questions
Clients
A motor warranty also called a mechanical warranty, motor plan or maintenance plan, is a plan that covers the cost associated with repairing your car after a breakdown, part failure or electrical failure.Â
A motor warranty can protect you from unexpected costs associated with mechanical or electrical breakdowns. With a motor warranty, your car will be repaired or replaced if a covered part fails. This can save you a significant amount of money, especially if the repair is expensive.
Scratch & dent is a type of insurance cover that can help you keep your vehicle looking its best, even if it is prone to minor damage or parking lot dings. This type of insurance typically covers the repair of chips, dents, and scratches, as well as other minor cosmetic damage.
Excess waiver is a type of car insurance that can help you reduce your out-of-pocket costs in the event of an accident or other covered loss. With the excess waiver, you will not have to pay the first portion of your claim, known as the excess.
A service plan is a valuable add-on to your mechanical warranty, and it designed to cover the cost of your car’s regular services as well as replacement of items on your car that are determined by the manufacturer to keep your car running, such as oil, air filters, park plugs etc.
A service plan will cover the cost of scheduled car maintenance and repairs. You can be confident that your car will be serviced according to the manufacturer’s recommendations, using genuine parts. This helps to extend the life of your car and keep it running smoothly.
The best service plan for you will depend on your individual needs and budget. However, some factors to consider when choosing a service plan include the coverage, cost, plan duration, mileage, and provider.
Yes, we offer several levels of coverage to choose from, so you can select the protection that is right for you and your vehicle. Whether you want basic coverage or comprehensive protection, we have a plan that will meet your needs.
Tyre and rim cover will help protect your tyres and rims from damage caused by unforeseen road hazards by covering the cost to repair or replace them. This can be a valuable for drivers who live in areas with poor road conditions or who drive on highways frequently.
FAQ
Dealers & Intermediaries
In the event of a breakdown, you or your customers can file a claim by filling in our online claim form providing details about the insured event. Our claims team will then handle the process, which typically involves a review of the policy and an assessment of damages.
Yes, your customers can customise their policy by selecting coverage options that meet their specific needs. Our representatives can assist with this process and help explain the available options.
In cases where the customer’s policy does not fully cover damages or loss, we may work with the customer to provide additional coverage options or help identify potential sources of compensation.
We offer a variety of policies, including motor and gap warranties, service plans, cosmetic plans, tyre & rim and much more.
In the case of a breakdown, our policies will cover the damage to the policyholder’s vehicle, based on the level and type of coverage selected.
Yes, most of our policies include roadside assistance coverage as a standard feature, which provides services such as towing, tire changes, jump-starts and more.
Yes, your customers can customise their policy by selecting coverage options that meet their specific needs. Our representatives can assist with this process and help explain the available options.
Yes, we have certain eligibility requirements, including vehicle age and mileage restrictions, as well as specific vehicle exclusions per policy. However, we offer coverage options for a wide range of customers, and our representatives can help find a policy that meets their needs.
Yes, we offer coverage for commercial vehicles and fleets. Our representatives can assist with finding a policy that meets the specific needs of your business.
FAQ
Service Providers & Workshops
Please complete our form on our Service Providers & Workshops page. Once completed, our system will automatically capture your responses and compare your submission to our Requirements. We will notify you of the outcome of your application via e-mail.
We’ll send you notifications of any major updates via email.
Your supporting documents will be validated. Should all your supporting documents pass our validation, you will receive a notification that your application is successful, and we will send you a Service Level Agreement (SLA) which needs to be signed and returned. Once that has been completed, you will be taken through our onboarding and induction process to prepare you to receive your first claim.
You’ll receive an email with an explanation of why your application is either on hold, or why it’s been declined.
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We understand that sometimes the reasons we’ve listed can be addressed, so we’ll give you an opportunity to object to the outcome within 48 hours after you have received notification.
Our Service Level Agreements are as per your contract from the date of signature for the duration of the contract period.
To file a claim on the behalf of our client, please complete the claim form found on our Claims page. Once we have received the intent to claim, one of our specialists will be in contact with you regarding the approval and other information or documents needed.
You may cancel your SLA with us by sending 30 days’ written notice of cancellation or when you log in to the self-service portal, you’ll be able to state whether you want to renew or not.
If you opt out of renewing, one of our team members will reach out to you.
